Steven K. was our broker we found from streeteasy. He was very responsive at first but once we signed our lease we could not get a hold of him.
He did not tell our landlord or anyone associated with the building what day we were moving in so, so when we moved in there was old beds, trash, broken lights, etc. and nothing was cleaned from the last tenets.
These were things Steve promised would be fixed by the time we moved in. The landlord said they would’ve cleaned and fixed up the place had they known what day we were coming and they did all the can to get the apt together.
Because we had no info on even how to see our lease even though steve promised to send us copies, we could not set up our gas because the company needed to see a copy of the lease.
we did not have gas for a week in nov in nyc, and we have professional jobs which require things like showers.
Our landlord, once again, did everything to try to escalate the gas so we could have hot water at the very least.
Steve would not respond to our questions or complaints about why he would not communicate anything to our landlords.
I would not want anyone to have to go through what we went through with Steve because if our landlords weren’t so nice we would’ve been in a much worse situation.
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