I inquired about a property and emailed several times with Rent scene. The last email before I stopped responding said, “Hi Emily, Please cc your husband on this thread.” Um, it’s 2018.
No need to cc my husband, as I am the one doing the house-hunting. And if I did want to cc my husband, that’s my business, not yours.
I especially don’t appreciate a man telling me to do so. Anyway, I stopped responding, and looked elsewhere for an apartment.
A few months later, we were back in touch (I emailed a craigslist post about a property for a friend not knowing it was managed by Rent Scene).
They emailed, called, and texted, so I figured, hey why not give them the benefit of the doubt and tell them why I don’t want to do business with them.
So I did: “Please don’t contact me; I don’t want to work with your company after you told me to “cc my husband” on an email thread in May.”
Instead of an apology, I get this, “We generally ask spouses to cc one another as we need both emails on file to schedule a tour.”
So I respond, “Perhaps you should consider how that sounds in an email and rephrase it, or change your policy.”
So Rent Scene says “My apologies for the misunderstanding.” NOPE, no misunderstanding here, just misogyny! Listen to your customers, guys!
EDIT: after RentScene’s response: again, you are not listening to the concern and getting the point, but instead responding defensively and explaining something I already understand.
Of course I see why having multiple tenant’s email addresses could be useful. But in this case it was not necessary.
And the way it was asked was poorly done, so accept that feedback and change the way you are communicating with your married female customers.
0page views and 2887$ of monetary losses. The most of the users reported the severity of the scam is high.