Realty Store

RTS took my money without my knowledge

I have heard about scams which involves someone taking out money from its customers account after the cancellation of the subscription with them, but this was new to me. Recently, I discovered that every month, $49.6 was getting deducted from my master card. First of all, I though, it would be some charges from the bank itself. But, finally I checked my statement and discovered that the charges were from RTS Realty Store.

I had never heard of this name and was shocked to see that the deduction was made from some random company, I had never heard of. I checked their details on the internet and found out that the company was a realtor company offering services for selling and buying of properties. I tried to call their customer care number, but no one responded.

I tried many times, but got the same response. So, I wrote an email which was listed on their website. I got a response for my email after 15 days. I requested for a call back and replied to that email. It took them 4 days to call me back.

The agent called me from their office and asked about the problem. I told him that my account was compromised, and the money was getting deducted every month. He tried to check in his system and found nothing. I asked him to connect me to some one senior to him. He first hesitated, but after continuous requests, he connected me to his manager.

That manager looked into the system and finally was able to locate my deductions. It was about 16 months and the money were already piled up to $793.60. The guy told me that he will initiate the cancellation process to any subscription that I was entitled to and would make sure that it happened right away.

I asked about the amount that was already deducted and asked an explanation for not returning the amount. To which, he did not say much and said that he would look into the matter.

10 days passed, and I did not get any amount back in my account. So, I tried to contact him again on the number from which I received the call. But, it did not connect. I wrote emails as well. But, I did not get any reply.

The next month, my money was not deducted. However, I was still waiting for the amount that got deducted. I tried few more times to contact people from the company. But, no luck. I do not know if I will get my money back. These people are scammers and I am sure that I never visited this website, then where can they find my subscription that was auto rewed every month.

If you ever find this company taking your money without your knowledge, react early or you will lose it all.

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Encina Road 5951
Goleta 93117 CA US
Get directions
Status :Published
Reported Loss :794 $
Location city :Goleta
Reported by : williamsean7
Category : Company
Views :

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