I am an old lady and I have a fixed income. I stay alone and my son stay somewhere else. We have only two option in Kelso for property company and CPI is one among the two. I rented once and had very bad experience and because of some emergency, I had to take their assistance in renting the second time as well.
I signed a lease for one year with them. When I shifted, I recognized that the back door was stuck to the hinges and one had to fight to open it. I mentioned that to them and after sometime, I noticed that the door was about to come off from the door frame. After three months, when they did not send anyone to fix the door, I called my friend to look at it. He told me that it needed to be replaced. The summer was on the head and the door wasn’t able to block the heat.
I kept emailing them and calling them, but that did not have any affect. I did have the air conditioners in the house. However, they did not work either. So, the summer was sweltering. I understood that the house was not insulated. I started worrying about the winters.
When they did not reply to my mails, I went to their office. I spoke to Gayle, who worked there about my concern and asked them to send someone to make sure the wood burning stove was working fine. She assured me that the guy will come over. But no one came.
When winter arrived, I became restless. I was not able to sleep in the house as the temperature was less than 33 degree. I closed the second floor and stopped using it. I called them again to send someone to at least check the electric heaters.
Finally, they sent someone. That guy informed me that the wood burning stove was broken and it was not safe to use it until it was replaced. I went to the office the same day and informed them the same thing. The owner heard me talking and threatened me. He was not ready to believe in any of that nonsense.
I asked my neighbour who was a certified electrician, to check the electric heater. He checked the electric panel and informed that there was some problem with the wiring and it was dangerous to stay there.
I again talked to Gayle but they did nothing. The holidays were over and my son came to meet me in January 2017. He saw all that mess and asked me to cancel the lease application and took me with him. The company charged me for the water bill. I had already paid that. They took my money and left me to die. I am not sure I was the unfortunate one to have seen all these troubles or they treat everyone the same?
Still, would suggest staying away with them.