Atlanta Intown was the sellers agent on a home that we purchased last year. As my husband was retiring after 33 years in the Army, this should have been a smooth transition, and we were so looking forward to the move in.
It was anything but! First, they provided us with a termite letter that wasn’t worth the paper that was wasted to print it on, and when termites were found, repairs were agreed to; however, their agent, Adam Parker, and broker, Randal L, refused to follow up to make certain that the repairs were made.
The day before closing, Adam sent an email to our agent guaranteeing that the repairs would be made after closing and had been or would be paid for by the seller. We closed.
I had to fight with Atlanta Intown and the seller for just under a year. Atlanta Intown sent out an incompetent handy man at best, who only damaged our home, and repaired absolutely nothing.
When we refused his services, we were offered a check of $400.00 which would not repair one single item.
Naturally, we refused. Finally, after involving the seller, another repair firm was sent out, and repairs began only to again be stopped by the broker himself.
Our home was in a total disarray, holes in walls, two huge living room windows were left boarded up for weeks where windows were before the repairs began.
Furniture had been moved to accommodate the repairs, and boom like a lightening bolt, Randal Lautzenheiser, broker for Atlanta Intown told the repair firm to stop all repairs and to leave our home in the manner in which it was.
This was after Randal had sent more than one email and made more than one phone call to guarantee that if we would just let them start the repairs, he guaranteed that all would be completed.
We had to fight for another couple of months with the seller. Randal would not reply to emails, would not do a site visit, would not tell the repair firm to even complete what they started or put glass back where windows used to be.
We had to deal directly with the seller. Finally, we were able to settle for a monetary amount and arrange to have the repairs done ourselves, but this entire ordeal had our lives in an absolute uproar for almost a full year.
I would not suggest that anyone purchase a home that is listed with this firm, and I certainly would not recommend that anyone list their home with them. Actually, my brother turned down a home for this very reason.
The settlement amount cannot be mentioned, but it was way far and above a whole lot more than the mere 400.00 that Atlanta Intown tried to get us to take.
And, please know that Atlanta Intown, themselves, was paid more than $400.00 to have the repairs made, so had we accepted the $400.00, the repairs could not have been done, but Atlanta Intown would have made a profit on the monies that was supposed to have been spent to repair out home.
Why was our settlement way more than the $400.00? Because the repair estimates exceeded $16,000.00.
They are non responsive, non professional, and could care less. It is my opinion they’ll do whatever it takes to make that commission………I wouldn’t let them sell me a dog house!
It’s bad enough when you get a bad agent….but a bad broker too………..not good.!
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