Two years back, I rented a house from Mack. I took a lease for 3 years. Recently, the company filed bankruptcy and their business was sold. The company that got their business was American homes 4 rent.
According to my contract, I had a window of 10 days after the rent date crosses. However, after American homes 4 rent took the business in their hands, they changed my contract and many other clauses in the contract including the window allowed for rent payment.
They started sending unnecessary bill details and charged all kinds of bills that were never charged before. I wanted an explanation and tried to reach the company manager. They were harassing me by sending unexplanatory charges and there was no answer to why they were added to my account.
When I called the office, they left me on voice mail and never called me back. I kept calling only to land in the voice mail. I left messages. If sometime, the receptionist took the call, she would ask me to wait for a call back. That also never happened.
I am not sure if those charges were genuine. But I knew that I had all the right for an explanation. However, the company did not seem interested in answering me. I checked online for any direct contact. I found an email id and send them a request for a detailed copy of the charges and the new contract.
I also included an application to vacate the house and wanted the details to do so. However, they did not reply. Either they love their clients too much to let them go or they hate losing money that go away with their clients. The later seems a legit reason to me.
After my attempts, I was closed down from paying online. I was not able to get through their online payment option. I do not know how and why they did that. It can neither be a coincidence nor a glitch. They tricked me for making me pay more fees for late payment.
I want to expedite my payment and leave this place as soon as possible. I am not able to find a way and the management team won’t entertain my request. I am trapped with this company and am looking for options.
This is the most irritating thing to go through. This company has not only taken away my money but has made me suffer mentally. Please beware if you are looking for a place. This company can sell hell in the name of heaven. Research about them before entering into any kind of deal with them.